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Received an Automated Call with the Display ‘TellCityHall’? It’s not from the City of Burlington

Photo by Taylor Grote on Unsplash.
Photo by Taylor Grote on Unsplash.

If you’ve received an automated phone call recently where the call display read “Tell City Hall” and it was regarding a survey on the carbon tax, it didn’t come from Burlington City Hall.

My office was alerted to this earlier this month and my team investigated things further.

TellCityHall is a market research company based out of Edmonton, Alta., that does surveys for the private and public sector. The company has a few surveys it is putting out to the public, including ones on the carbon tax and cannabis.

“Random digit dialing” is done for their surveys. Its website also mentions it they serve governments and non-profits.


It is important the public is always informed, particularly when it comes to digital/phone surveys. That is why I wanted to spread the word and awareness about this particular survey once I received notice about it from a local resident. If you have or someone you know has received a similar call from TellCityHall, please note it is not from your elected officials or staff here at City of Burlington. And you can help spread the word to others so that they become aware as well. Thank you.

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3 thoughts on “Received an Automated Call with the Display ‘TellCityHall’? It’s not from the City of Burlington”

  1. Thanks. I got a call today from tellcityhall. The call display showed a local 905 number. This is misleading. Thank you for the heads-up!
    — Sara, in Hamilton

  2. Got a call from 647 776 0422. They use the city of Toronto as an excuse to hack into your phone by pressing 1 and so …… The is in Edmonton and not sure if it’s a legit research survey firm, but I don’t think so. Others like spammers use this technique to get into people’s phones. I’ve contacted RCMP on 647 776 0422 to find out who is pretexting to people. Report any number that you find is misleading you.

  3. Alix Fatheringham

    Thanks for this. The automated message I received this morning was misleading and I assumed it was from my city hall/Ottawa. Will think twice about completing the survey via the link that was sent via text.

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