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Share Your Feedback on City of Burlington Services: Community Survey Begins Sept. 25

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*Please see below a news release issued by the City of Burlington.

Burlington, Ont. — Sept. 18, 2023 — The City is collecting public feedback on City services through the 2023 Community Survey. The survey opens Monday, Sept. 25. The feedback helps guide future actions and decisions on City services. It also helps City staff and City Council better understand resident satisfaction with City services. The Community Survey is statistically valid. It has been conducted on a regular basis since 1998. The goal is to measure and continuously improve on resident well-being and satisfaction with City services.

“Hearing directly from our residents is invaluable and key for us to continue to provide excellent services. The feedback from this Community Survey helps the City understand our residents’ experiences and satisfaction with City services. All wards are included in this statistically valid survey. We appreciate the public’s input to help us make informed decisions and improve on City services.” — Jacqueline Johnson, Executive Director of Community Relations & Engagement, City of Burlington 

How to give your feedback

There will be 750 telephone surveys completed; 125 households in each ward.  A combination of land and cell phone numbers will be contacted by random selection.  The caller ID for the survey will show the text as BurlON Survey and phone number: 905-297-4697. The survey will take approximately 10-15 minutes to complete

An online version of the survey will be open on Get Involved Burlington. This online survey gives residents whose telephone numbers were not chosen an opportunity to provide input. Residents are encouraged to take part online.

The survey results will provide the City of Burlington and City Council with valuable insights on items such as:

  • Methods of public involvement residents prefer and if they feel they are part of the decision-making process
  • Satisfaction with City services and quality of life in Burlington
  • Value of City services for taxes
  • Preference on municipal property taxes: to increase, decrease or maintain
  • Public opinion on City related information and communication
  • Transit related questions.

How survey results will be used 

Information gathered in the survey will be used in updating City business plans. Results will also guide the development of communication initiatives and public engagement programs on City issues. Council may also use the information to influence budget and spending decisions.  The Community Survey provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years.

The most recent Community Surveys were completed in 2011, 2015, 2019 and 2021. The Community Survey is now conducted every two years.

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Here are guidelines before you comment, and our expectations before we will post:

  • Be civil. Would you speak this way to a good friend? If not, rewrite.
  • Focus on the issues. Build your argument and make your case in support of your opinion from facts, research or other sources. That way we can all learn. “I disagree with so-and-so because…” is fine; “So-and-so is naïve/stupid  for thinking the way he/she does and here’s why…” is not acceptable.
  • Don’t make personal attacks. Don’t assume motives of those you disagree with, make unfounded allegations, spread rumours, or engage in any other behaviours that would discourage you from participating if someone said this to, or about, you. The Golden Rule applies: Do unto others as you would have done to you. We will edit or not post comments with this type of content.
  • Say it once: When comments from the same individual or individuals become repetitive, going over ground already stated, we reserve the right to close commenting.
  • Use your full, and real, name. If wish to make a comment in public, we expect you will publicly stand behind it with your name. If you don’t want to publicly reveal your name, that’s fine; you are always welcome to share your thoughts with me privately via my email below. I welcome and consider all feedback in making decisions for the community.
  • Have fun, consider and learn. Share your views and read those of others. May we all benefit from a healthy exchange of ideas, and learn a little more about the people in our community, what you think, and what’s important to each of you. You may end up changing your mind about an issue; even if you don’t, we hope everyone will gain a greater understanding of why people have different perspectives.


A Better Burlington began in 2006 after my neighbours said they felt left out of city decisions, learning about them only after they’d been made. As journalist for 22 years, I thought “I can do something about that” and a website and newsletter were born. They’ve taken various forms and names over the years, but the intent remains: To let you know what’s happening at City Hall before decisions are made, so you can influence outcomes for A Better Burlington. The best decisions are made when elected representatives tap the wisdom of our community members, and welcome many different perspectives.This site allows residents to comment and debate with each other; our Commenting Guidelines established in 2016 aim to keep debate respectful. Got an idea or comment you want to share privately? Please, get in touch:

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