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Share Your Feedback on City of Burlington Services: Community Survey Begins Sept. 13

Sept City Services Community Survey

*Please see below a news release issued by the City of Burlington.

**ADMINISTRATOR’S NOTE: The survey will close on Oct. 15, 2021 at 11:59 p.m.

Burlington, Ont. — Sept. 7, 2021 — The City is inviting resident feedback on City services through the 2021 Community Survey. The survey opens Monday, Sept. 13. Since 1998, the City of Burlington regularly conducts a community survey to better understand resident satisfaction with services provided by the City.

There will be 750 telephone surveys completed; 125 households in each ward.  A combination of land and cell phone numbers will be contacted by random selection.  The caller ID for the survey will show the phone number: 1-877-392-0956. The survey will take approximately 10-12 minutes to complete.

A combination of land and cell phone numbers will be contacted by random selection. The caller ID for the survey will show the phone number: 1-866-415-0012 and “TSP”. telephone surveys completed; 125 households in each ward.  A combination of land and cell phone numbers will be contacted by random selection. The caller ID for the survey will show the phone number: 1-866-415-0012 and “TSP”.

An online version of the survey will also be made available on Get Involved Burlington. This online survey gives residents whose telephone numbers were not chosen an opportunity to provide input.

“Engaging people on issues that affect their lives and their city is important. This Community Survey is an opportunity for our residents to share their feedback and satisfaction on City services.  Feedback from all wards in Burlington through this survey will provide Council and City staff information leading to more informed and better decision-making. This public input will help the City update business plans, budgets and initiatives.” — Kwab Ako-Adjei, Director of Corporate Communications & Engagement, City of Burlington

The survey results will provide the City of Burlington and City Council with valuable insights such as the methods of public involvement residents prefer (and if they feel they are part of the decision-making process), resident feedback on value of City services for taxes and municipal property tax preference (increase, decrease, maintain), public opinion on City information and communication and transit related questions.

How survey results will be used

Information gathered in the survey will be used in updating City business plans, guide the development of communication initiatives, and public involvement programs on City issues and provide benchmarking and performance indicators.  Council may also use the information to influence budget and spending decisions.  The Community Survey provides the opportunity for benchmarking and to monitor progress of community measures over time with the goal of continuous improvement.

Quick Facts

  • The City typically conducts Community Surveys every 2-4 years.  The most recent community surveys were completed in 2008, 2011, 2015 and 2019.
  • In addition to resident satisfaction, the last two community surveys (2015 and 2019) included asking residents questions regarding communications and engagement with the City. The 2019 survey had some new additions including questions about property taxes, issue identification and transit and transportation.

Links and Resources

*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Media Specialist: John Bkila