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Home » Service Burlington Counter Moving to New Temporary Spot at 390 Brant St., Directly Across City Hall, Starting Wednesday, May 11

Service Burlington Counter Moving to New Temporary Spot at 390 Brant St., Directly Across City Hall, Starting Wednesday, May 11

*Please see below a news release issued by the City of Burlington.

Burlington, Ont. — May 9, 2022 — Service Burlington, currently located at 426 Brant St., will temporarily move to a new location on the third floor of 390 Brant St. beginning Wednesday, May 11. The new location at 390 Brant St. is directly beside City Hall (to the south) and can be accessed by customers from the entrance off of Elgin Street. (See map attached).

The relocation of Service Burlington is being made to limit the disruption experienced by customers visiting the Service Burlington counter during the construction currently underway at City Hall. Service Burlington is closed to walk-in customers on Monday, May 9 and Tuesday, May 10 in order to complete the move, with the exception of marriage license and commissioning appointments.

During the move, it is still easy to connect with the City by calling 905-335-7777 or emailing city@burlington.ca to receive service. Many City service payments are also available online at burlington.ca/onlineservices

Additional services and meeting updates

Individuals wishing to submit nomination papers for Burlington’s 2022 municipal election can do so by appointment only. Appointments can be made by contacting the Office of the City Clerk at 905-335-7777 or clerks@burlington.ca. The location of appointments to file nomination papers will temporarily move to the third floor of 390 Brant St. More details will be shared by the Office of the City Clerk when appointments are confirmed.
Council Chambers on the second floor of City Hall at 426 Brant St remains open to the public for Committee and Council meetings. Burlington City Council has implemented hybrid Council meetings and members of the public have the option to participate in or observe Council meetings in person at Council Chambers or remotely. For more information, please visit burlington.ca/delegate.

“Moving the Service Burlington counter to the building beside City Hall will ensure that we can continue to offer customers a positive experience when they come to visit us. We sincerely apologize for the disruption and look forward to seeing our customers soon at our new temporary location on the third floor of 390 Brant St. We will continue to update the public about when Service Burlington will move back to City Hall.” — Angela Morgan, Strategic Lead — Customer Experience, City of Burlington

Quick Facts:

The construction at City Hall is happening as part of the City Hall modernization project. The project is one of 22 recommendations from the Red Tape Red Carpet Task Force report and will create a more open, customer-facing area on the first floor of City Hall.

Links and Resources:

Connect with the City by calling 905-335-7777 or emailing city@burlington.ca
For more information about Service Burlington, visit burlington.ca/customerservice
For more information about the 2022 municipal election in Burlington, visit myvoteburlington.ca
For more information about how to delegate at a Committee or Council meeting, visit burlington.ca/delegate

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*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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