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Happy Holidays From Burlington Mayor and Mayor’s Office Team


As the holidays draw nearer and we get ready to say good-bye to 2019 and hello to 2020, I want to wish all of our Burlington residents and your loved ones a wonderful holiday season. My staff and I look forward to doing more great work in the new year as we begin a brand new decade together in Canada’s Best Community.

I also wanted to update residents on some closures and some holiday scheduling at City Hall and in the Mayor’s Office.

Burlington City Hall will be closed from Dec. 24, 2019-Jan. 1, 2020 and will reopen to the public on Thursday, Jan. 2, 2020. The Mayor’s Office will be periodically checking our main email inbox during the holiday break. Any issues of an urgent nature that come to my office, and ones that cannot wait until we return in the new year (Monday, Jan. 6, 2020), my team and I will respond to as efficiently as we can.

If you have an urgent issue related to city trees, snow and ice removal, or any safety concerns, please call 905-3336166. You can also for updates on snow clearing throughout the holidays.

For urgent bylaw enforcement issues, please call 905-335-7731.

For parking enforcement, please contact Halton Regional Police at 905-878-5511 and ask for Police to dispatch a Parking Officer. If you need an on-street parking exemption you may register a vehicle at

For Halton Region matters such as garbage collection, please visit or call 311 for information.

For hydro outages and updates please visit

For urgent media or intergovernmental requests, please contact my Chief of Staff, Victoria Al-Samadi, at


A number of City of Burlington administrative services will be closed for the holidays on Tuesday, Dec. 24, 2019 and reopening Thursday, Jan. 2, 2020. For a complete listing of hours of operation, phone numbers for city facilities and available services, please visit

To find out what activities are happening across the city over the holidays, please visit (and search ‘Festival & Events’) and

City Hall

City Hall will be closed on Tuesday, Dec. 24, 2019, reopening on Thursday, Jan. 2, 2020.

Parks and Recreation Programs and Facilities

Activities and customer service hours at City pools, arenas and community centres vary over the holidays.

The Rotary Centennial Pond outdoor rink is open from 10 a.m. to 10 p.m. daily, weather dependent. The rink is closed on Dec. 25, 2019. Residents can skate for free at various City indoor rinks thanks to Tim Hortons Free Holiday Skates, Dec. 21, 2019 until Jan. 4, 2020.

There are activities on New Years’ Day including free swimming, skating and open gym time on Wednesday, Jan. 1, 2020.

For more information, please visit and

Burlington Transit

On Dec. 25, 2019 and Jan. 1, 2020, Burlington Transit will operate a holiday schedule. The downtown Transit Terminal and Specialized Dispatch will be closed on Dec. 25 and 26, 2019 and Jan. 1, 2020

The administration offices are closed Tuesday, Dec. 24 and will reopen Thursday, Jan. 2, 2020.

For real-time schedule information, please visit or use Google or Apple maps. You can also view the Special Holiday Service PDF by clicking the link.

Tuesday, Dec. 24, 2019Regular Service to 8 p.m.
Last Bus Information
8 a.m. to 4 p.m.
Wednesday, Dec. 25, 2019Special Holiday Service – Route 1 and 10 on a 30 min. frequencyClosed
Thursday, Dec. 26, 2019Sunday ServiceClosed
Friday, Dec. 27, 2019Weekday Service8 a.m. to 6 p.m.
Saturday, Dec. 28, 2019Saturday Service9 a.m. to 6 p.m.
Sunday, Dec. 29, 2019Sunday ServiceClosed
Monday, Dec. 30, 2019Weekday Service8 a.m. to 6 p.m.
Tuesday, Dec. 31, 2019Weekday Service with the last Route 50, 51 and 52
buses leaving the Burlington GO station at 12:55 a.m.
8 a.m. to 4 p.m.
Wednesday, Jan. 1, 2020Special Holiday Service – Route 1 and 10 on a 30 min. frequencyClosed

Burlington Transit Tickets expire on Dec. 31, 2019

Burlington Transit tickets expire on Dec. 31, 2019 and staff recommends switching to a PRESTO card to pay your fare. A PRESTO card can be used for transit across the Greater Toronto and Hamilton Area.

Bring your tickets into the Downtown Terminal, 430 John St., and have their cash value transferred to a PRESTO card before Dec. 31, 2019.

You can buy and load a PRESTO card at the Downtown Terminal, GO Stations, Shoppers Drug Mart or online at

Animal Shelter and Control

The Animal Shelter will be closed from Dec. 24 to 26 and 30, 2019 and Jan. 1, 2020. On Dec. 31, the shelter will be open from 8:30 a.m. until 2 p.m.

For more information or to report an animal control-related emergency, call 905-335-3030 or visit

Roads, Parks and Forestry

The administrative office will be closed on Tuesday, Dec. 24, 2019, reopening on Thursday, Jan. 2, 2020. Only snow removal and urgent services will be provided.

Halton Court Services

Halton Provincial Offences Court will be closed Dec. 24, 25 and 26, 2019 and Jan. 1, 2020.


Free parking is available in the downtown core in municipal lots, on-street and the parking garage during the month of December and on Jan. 1, 2020. There is a maximum of three hours for on-street parking spaces.

NOTE: The Waterfront parking lots (east and west) do not provide free parking during December or on statutory holidays.

For parking emergencies or enforcement over the holidays, please call 905-825-4777.

Do you have family and friends visiting for the holidays? A reminder that there is no parking on city streets overnight between 1 and 6 a.m. Exemptions to allow overnight parking on city streets may be obtained by calling 905-335-7844 or visiting


Stay warm, stay safe and have a very Merry Christmas, Happy Holidays and a Happy New Year, Burlington!

— Mayor Marianne Meed Ward

*Posted by John Bkila, the Mayor’s Media and Digital Communications Specialst.

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