Newsletter Signup

Mayor’s Monday Mailbag – May 15, 2023 – Where Are These ‘TellCityHall’ Automated Calls Coming From?

Mayor Marianne Meed Ward Mailbag

Welcome to the Mayor’s Monday Mailbag, an initiative Burlington Mayor Marianne Meed Ward and the Mayor’s Office launched to share weekly answers to questions from the public we’ve received through our main email inbox at or the Mayor’s social media platforms.

At the end of the month, we publish a roundup of those most pressing questions we’ve received in the weeks prior.

Mayor’s Monday Mailbag – May 15, 2023


“I received an automated call from ‘TellCityHall’ — are these coming from Burlington City Hall?”


If you’ve received an automated phone call recently where the call display read “TellCityHall,” it didn’t come from Burlington City Hall.

We received feedback from the public regarding these calls initially in 2019 and it appears they have been recently popping up again.

TellCityHall is a market research company based out of Edmonton, Alta., that does surveys for the private and public sector. In 2019, the company was conducting a few surveys with the public, including ones on the carbon tax and cannabis.

“Random digit dialing” is done for their surveys. Its website also mentions they serve governments and non-profits. There is no affiliation with the City of Burlington.

We thank the members of our community who have reached out to alert us of these calls.

It is important the public is always informed, particularly when it comes to digital/phone surveys.  If you have or someone you know has received a similar call from TellCityHall, please note it is not from your elected officials or staff here at the City of Burlington.

You can also help spread the word to others so that they’re aware, as well.

•                    •                    •


Receive new post notifications by email

Leave a Comment

Your email address will not be published. Required fields are marked *

Here are guidelines before you comment, and our expectations before we will post:

  • Be civil. Would you speak this way to a good friend? If not, rewrite.
  • Focus on the issues. Build your argument and make your case in support of your opinion from facts, research or other sources. That way we can all learn. “I disagree with so-and-so because…” is fine; “So-and-so is naïve/stupid  for thinking the way he/she does and here’s why…” is not acceptable.
  • Don’t make personal attacks. Don’t assume motives of those you disagree with, make unfounded allegations, spread rumours, or engage in any other behaviours that would discourage you from participating if someone said this to, or about, you. The Golden Rule applies: Do unto others as you would have done to you. We will edit or not post comments with this type of content.
  • Say it once: When comments from the same individual or individuals become repetitive, going over ground already stated, we reserve the right to close commenting.
  • Use your full, and real, name. If wish to make a comment in public, we expect you will publicly stand behind it with your name. If you don’t want to publicly reveal your name, that’s fine; you are always welcome to share your thoughts with me privately via my email below. I welcome and consider all feedback in making decisions for the community.
  • Have fun, consider and learn. Share your views and read those of others. May we all benefit from a healthy exchange of ideas, and learn a little more about the people in our community, what you think, and what’s important to each of you. You may end up changing your mind about an issue; even if you don’t, we hope everyone will gain a greater understanding of why people have different perspectives.
Picture of Administrator


A Better Burlington began in 2006 after my neighbours said they felt left out of city decisions, learning about them only after they’d been made. As journalist for 22 years, I thought “I can do something about that” and a website and newsletter were born. They’ve taken various forms and names over the years, but the intent remains: To let you know what’s happening at City Hall before decisions are made, so you can influence outcomes for A Better Burlington. The best decisions are made when elected representatives tap the wisdom of our community members, and welcome many different perspectives.This site allows residents to comment and debate with each other; our Commenting Guidelines established in 2016 aim to keep debate respectful. Got an idea or comment you want to share privately? Please, get in touch:

Newsletter Sign Up

Phone: 905-335-7777