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Mayor’s Monday Mailbag – Jan. 23, 2023 – What Mental Health Supports & Resources Are Available to the Community?

Mayor Marianne Meed Ward Mailbag

Welcome to the Mayor’s Monday Mailbag, an initiative Burlington Mayor Marianne Meed Ward and the Mayor’s Office launched to share weekly answers to questions from the public we’ve received through our main email inbox at or the Mayor’s social media platforms.

At the end of the month, we publish a roundup of those most pressing questions we’ve received in the weeks prior.

Mayor’s Monday Mailbag – Jan. 23, 2023


“What mental health support and resources are available to our community?”


Safe-guarding and enhancing our mental health well-being can be a difficult task year-round, but particularly during the holidays in December and at the start of a new year in January.

There is support through mental health resources out there in Burlington and Halton Region. If you or someone you know is in need of assistance, please reach out to any of the organizations and programs listed below:

  • For Immediate Crisis Support
    • Text HOME to 686868 from any cellphone
  • Kids Help Phone
  • Talk Suicide Canada/Crisis Service
    • Call 1-833-456-4566
    • Support is available 24 hours a day, 7 days a week
  • Hope for Wellness
    • Call 1-855-242-3310 or visit
    • Support is available 24 hours a day, 7 days a week to all Indigenous Peoples
  • Crisis Outreach and Support Team (COAST)
    • Call  1-877-825-9011.
    • Available to all Halton residents, aged 16 and older, experiencing a mental health crisis with immediate outreach and support. Anyone can call the COAST crisis line that is answered by a trained mental health crisis worker 24-hours-a-day, seven days a week.
  • Reach Out Centre for Kids (ROCK)
    • Call 905-878-9785 or visit
    • For all ROCK services, call the Access Line at 289-266-0036. This line is answered Monday to Friday, between 9 a.m.–5 p.m.  
  • Trans Lifeline
    • Call 1-877-330-6366
    • Provides peer support for the trans community
  • Connex Ontario
    • Call 1-866-531-2600 or visit
    • Assists with helping you discover mental health, addiction and gambling services.  
  • Wellness Together Canada
    • For immediate crisis support text WELLNESS to 741741
    • Visit:
    • A resource for mental health and substance-use support
  • BounceBack Ontario
    • Visit: 
    • Free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth aged 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.
  • Halton Community Services Database
    • Visit:
    • Offers links to: addiction counselling and support; child and youth mental health services; in-person crisis resources; mental health support; geriatric psychiatry resources; and support groups.
  • For Emergencies
    • Call 911 if you are in immediate danger
    • Call 988 for mental health emergencies.

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