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Mayor’s Mailbag – September 2021 Roundup – National Day for Truth & Reconciliation, Where Should I Direct my City-Related Questions, & Changes to Noise Regulation of Transportation of Goods

Mayor Marianne Meed Ward Mailbag

Welcome to the Mayor’s Mailbag – September 2021 roundup.

The Mayor’s Monday Mailbag is a weekly initiative Burlington Mayor Marianne Meed Ward and the Mayor’s Office has launched to share answers to questions from the public we’ve received through our main email inbox at or the Mayor’s social media platforms.

At the end of the month, we publish a roundup of those most pressing questions we’ve received in the weeks prior.

Mayor’s Mailbag – September 2021 Roundup



“What is happening for National Day of Truth & Reconciliation/Orange Shirt Day in Burlington, and what steps has the City taken to honour and support Indigenous residents in our community?”


The City of Burlington is committed to bringing awareness to Indigenous issues locally and supporting the Indigenous residents living in the community.

Most recently, the City raised the flag of the Mississaugas of the Credit at City Hall where it will now fly year-round on our flagpoles. Burlington City Council and Halton Regional Council unanimously supported naming Sept. 30 National Day for Truth & Reconciliation. City of Burlington will observe National Day for Truth & Reconciliation on Sept. 30 as a holiday, focusing on educational events and opportunities that reflect on the nation’s past and recommit to understanding the truth of our shared history and advancing reconciliation. In June 2021, the federal government passed legislation proclaiming Sept. 30 as a public holiday. The holiday is one of 94 calls to action from the Truth and Reconciliation Commission and is intended to honour and commemorate Indian Residential School survivors and those children that did not make it home.

These are just a few of the steps the City of Burlington and Council have taken to honour and support Indigenous residents in our community — for a full list, please click here.

Opportunities to support National Day for Truth and Reconciliation:

Urban Indigenous Peoples of Burlington community leaders will be organizing an Orange Shirt Day event on Sept. 30 at Spencer Smith Park with a Memorial Walk from the Beachway to the Gazebo taking place from 3:30-4:30 p.m. and a ceremony at the Gazebo from 4:30-6 p.m. Please click the link above for more details.

The ‘Every Child Matters’ flag has been flying at Burlington City Hall for the month of September, and our Burlington Pier will be lit orange on Sept. 30.

Leading up to, and on, Sept. 30, we encourage all residents to take some time to quietly reflect or participate in a community event that pays respect to the legacy of intergenerational trauma that remains today in Indigenous communities, families, and individuals. The City of Burlington’s Indigenous Relations Committee has compiled the following resources, events, and activities to assist the community in reflecting on the meaning of this day:

Wear an orange shirt

Before it was a statutory holiday, the National Day for Truth and Reconciliation was started in 2013 as “Orange Shirt Day” where Canadians would wear the bright colour as a sign of their allyship and support toward Indigenous communities.

For the week of Sept. 27, we encourage you to wear orange to show your support. This day was chosen as it is around the time that Indigenous children were taken from their family and communities to attend Indian Residential schools. Orange shirts symbolize the orange shirt that Phyllis Webstad was proud to wear to her first day of Residential School, but had it taken away and replaced with a uniform.

Events that took place and are still taking place

  • Sept. 20 – a virtual event that featured the founder of Orange Shirt Day, Phyllis Webstad’s Truths. More information.
  • Sept 21 – 30, Woodland Cultural Centre – Every Child Matters
    • Attend a virtual public tour of the former Mohawk Institute Residential School. Runs the third Wednesday of every month. The Centre will also be offering special programming on Sept. 30, including a Thanksgiving Address, a live Q+A and more. See a list of events. Pre-registration required.
  • Sept 30 – view a livestream of the Remember Me: A National Day of Remembrance event on Parliament Hill
  • Now to Dec. 2021 – visit the Legacy of Hope Foundation exhibit on public display at Hamilton Central Police Station
  • Now – Oct. 11 – Try contemporary Indigenous foods at NishDish, pop-up restaurant at Crawford Lake, Friday to Sunday, from 11 a.m. to 6 p.m.

Read a book

Book lovers, check out the Burlington Public Library and local bookstores for the following titles related to Residential Schools and reconciliation:

  • Indian Horse, by Richard Wagamese
  • Five Little Indians, by Michelle Good
  • Secret Path, by Gord Downie and Jeff Lemire
  • Righting Canada’s Wrongs: Residential Schools, by Melanie Florence
  • Call me Indian, by Fred Saskamoose
  • 21 Things You May Not Know About the Indian Act, by Bob Joseph
  • Indigenous Relations: Insights, Tips and Suggestions to Make Reconciliation a Reality, by Bob Joseph

Watch a film or documentary from the National Film Board: Residential Schools – NFB

Volunteer or donate to a registered organization that provides supports to Indian Residential School survivors, their families and/or the preservation of historical evidence

Other resources

The recent uncovering of mass and unmarked graves on and near Indian Residential School grounds in Canada is distressful and a wake-up call that we must all do our part in healing the trauma of the past.

If you are a survivor of Indian Residential School and are seeking support, please consider calling the National Residential School Crisis Line at 1-866-925-4419.

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“I have an issue I need to bring to the attention of the City of Burlington — where should I be directing my questions/comments/feedback?”


Residents are always welcome to reach out to and connect with Mayor Meed Ward and the Mayor’s Office team if you need assistance regarding any city-related matter. We value every opportunity to engage with our community and appreciate your input. We will also endeavour to get back to you as soon possible.

However, you may be looking to get faster service and may wish to only loop in the Mayor and Mayor’s Office. In this case, it may be best to direct your inquiry/issue to our Service Burlington desk at This main email inbox not only helps the City of Burlington keep track and a record of all questions, comments, concerns and feedback from the public, but it also helps staff determine which City department is best suited to assist and help deal with/resolve your inquiry. Service Burlington staff will also loop in the Mayor and Mayor’s Office when needed.

If residents still have questions or need further assistance, please email Mayor Meed Ward and the Mayor’s Office team at

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Provincial changes to municipalities regulating transportation noise related to the delivery of goods to some destinations


“I heard the Province is changing how municipalities will be able to regulate transportation noise related to the delivery of goods to some destinations — what are those changes and when do they come into effect?”


In August 2021, we received a memo letter from Deputy Minister of Municipal Affairs and Housing, the Hon. Kate Manson-Smith, on behalf of the Hon. Steve Clark, Minister of Municipal Affairs and Housing related to changes to municipalities’ regulation of transportation noise. To read the full letter, please click here: Memorandum from Deputy Minister Kate Manson-Smith_Ministry of Municipal Affairs and Housing_3 August 2021.

In the fall of 2020, the Provincial government introduced amendments to the Municipal Act, 2001 and City of Toronto Act, 2006 through Bill 215, Main Street Recovery Act, 2020. The legislative changes laid out in this act are scheduled to come into force on this coming Sunday (Sept. 19).

The Province has stated these legislative changes will help support economic recovery on main streets across Ontario and help ensure that important goods can continue to be delivered to businesses in our communities as efficiently as possible, while helping to reduce rush-hour traffic, lower fuel costs for businesses and reduce greenhouse gas and other emissions.

From Sept. 19, 2021 onwards, municipalities will not be able to regulate noise related to the delivery of goods to the following destinations:

  1. Retail business establishments;
  2. Restaurants, including cafes and bars;
  3. Hotels and motels; and
  4. Goods distribution facilities.

These changes will come into force on the same day as the expiry of temporary regulations (O. Reg. 70/20 and O. Reg. 71/20). These regulations, introduced at the outset of the pandemic, limit municipalities from regulating all noise related to the delivery of goods.

From September 19, 2021 onwards, once the temporary regulations expire, municipalities will again have the authority to regulate delivery noise to destinations other than the four categories listed above.

If you have concerns about these changes, please connect with your local MPP (details below as well):

  • Jane McKenna, MPP, Burlington 
    472 Brock Avenue, Suite 104
    Burlington, ON L7S 1N1
    Phone: 905-639-7924
    Fax: 905-639-3284
  • Parm Gill, MPP, Milton
    450 Bronte Street South, Suite 115
    Milton, ON, L9T 5B7
    Phone: 905-878-1729
    Fax: 905-878-5144
  • Effie Triantafilopoulos, MPP, Oakville North-Burlington
    2525 Old Bronte Rd., Unit 570
    Oakville, ON L6M 4J2
    Phone: 905-825-2455
    Fax: 905-825-0663

Residents can also share their feedback with the Mayor’s Office at



*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Media Specialist: John Bkila