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Update on City Services, Programs During COVID-19 Province-wide Emergency Brake

Province puts brakes Ontario on shutdown April 2021

*Please see below a news release issued by the City of Burlington.

Burlington, Ont. — April 1, 2021 — The Province has announced a province-wide emergency brake, with additional restrictions to help control the spread of COVID-19, beginning Saturday, April 3 at 12:01 a.m. The Provincial emergency brake will be in place for all regions of Ontario, including Halton Region, for at least four weeks.

Impacts to City services and program

City Hall

Starting Tuesday, April 6, 2021, City Hall, located at 426 Brant St., will be open to the public by appointment, for in-person commissioning services and marriage licences. Walk-ins are not permitted.

Please visit or call 905-335-7777 to book your appointment. Residents can also visit to access a variety of City services online.

Service Burlington is available to answer questions by phone during regular business hours, at 905-335-7777 and email at

Burlington Transit

Burlington Transit will continue to run as scheduled including specialized transit and trips to vaccination clinics. The transit terminal at 430 John St. will remain open to provide PRESTO services including SPLIT passes. Presto services are available at Shoppers Drug Mart or online at Transit schedules are available online at

Halton Court Services – Provincial Offences Office

Court administration counter services at 4085 Palladium Way will remain open from 9 a.m. to 1 p.m., Monday to Friday. Visitors to the courthouse must self-screen using the provincial e-screening application at  and wear a mask or face covering unless exempted from by the Mandatory Mask Bylaw.

Telephone payments are available at 905-637-1274, from 8:30 a.m. to 4:30 p.m., Monday to Friday. Many online services are also available by email at or by visiting

Recreation Services and Facilities

City of Burlington facilities and recreation programming will close, and all indoor programs are cancelled as of Saturday, April 3, 2021. Recreation Services staff are contacting user groups, renters and individuals affected by these changes. User groups who provide childcare are exempt and can remain open as they are able to continue during the emergency brake as per the Provincial Guidelines.

An announcement will be made next week with more detailed information for how this Provincial emergency brake impacts recreation services including which services can still run. Follow @cityburlington on Twitter and for recreation details.

Residents are encouraged to remain active by accessing outdoor recreation opportunities such as walking/biking on trails or visiting parks and playgrounds. For a list of parks, playgrounds and trails, visit Options to stay active at home are available online at

Roads, Parks and Forestry

Services provided by the Roads, Parks and Forestry Department will continue as needed. Residents with questions or issues can email or call 905-333-6166.

Quick Facts

  • To report an incident in Halton of non-compliance with the provincial shutdown measures, please call the Halton Regional Police Service COVID-19 hotline at 905-825-4722.


This is difficult news to receive and we’re not out of the woods yet, but we have come a long way from when this pandemic started. This four-week province-wide shutdown indicates how important it is we stay vigilant and do all we can, including wearing masks, staying physically apart where we can, connecting with others virtually or over the phone, and only being in close contact with those in our household. Better days are ahead, particularly with the Region of Halton’s vaccination centres open and administering vaccinations. We will continue strengthening our determination to see ourselves through the other side of this.


PLEASE NOTE: To stay updated on what the City of Burlington is doing regarding COVID-19, please visit the dedicated pages (and subscribe) and, and our Frequently Asked Questions (FAQ) page — that are updated as new information becomes available.

A consolidated page for information and updates on the work of the provincial Ministers’ COVID-19 Vaccine Distribution Task Force is available at

Halton Region has also created a dedicated COVID-19 Vaccine webpage at for up to date information on the status of our COVID19 vaccination program.

A Burlington COVID-19 Task Force has been created to help support our community through this unprecedented emergency — updates will be provided at

To report an incident of non-compliance with provincial emergency orders, please contact the Halton Regional Police Service COVID-19 Hotline: 905-825-4722.

We’ve also created a dedicated page to feature the local organizations and businesses that have inspired us during the COVID-19 pandemic by taking action to support our community in new and creative ways — head to


*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Phone: 905-335-7607

Media Specialist: John Bkila