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Update on City of Burlington Services, Programs During COVID-19 Province-wide Shutdown

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*Please see below a media release issued by the City of Burlington.

Burlington, Ont. — Dec. 23, 2020 — The Province has announced a province-wide shutdown, with additional restrictions to help control the spread of COVID-19, beginning Saturday, Dec. 26 at 12:01 a.m. The shutdown will be in place for all regions of southern Ontario, including Halton Region, until Saturday, Jan. 23, 2021.

Impacts to City services and programs

City Hall

Starting Jan. 4, 2021, City Hall, located at 426 Brant St., remains open for in-person service by appointment only for commissioning services and marriage licences. Walk-ins are not permitted.

Please visit burlington.ca/commissioningburlington.ca/marriage or call 905-335-7777 to book your appointment. Residents can also visit burlington.ca/onlineservices to access a variety of City services online.

Service Burlington is available to answer questions by phone during regular business hours, at 905-335-7777 and email at city@burlington.ca.

Burlington Transit

Burlington Transit will continue to run as scheduled including specialized transit. The transit terminal at 430 John St. will remain open to provide PRESTO services including SPLIT passes. Presto services are available at Shoppers Drug Mart or online at prestocard.ca. Transit schedules are available online at burlingtontransit.ca to download and print, via Google Maps, Apple Maps and using myride.burlingtontransit.ca.

Halton Court Services – Provincial Offences Office

Court administration counter services at 4085 Palladium Way will remain open from 9 a.m. to 1 p.m., Monday to Friday. Visitors to the courthouse must self-screen using the provincial e-screening application at http://covid-19.ontario.ca/courthouse-screening  and wear a mask or face covering unless exempted from by the Mandatory Mask Bylaw

Telephone payments are available at 905-637-1274, from 8:30 a.m. to 4:30 p.m., Monday to Friday. Many online services are also available by email at  burlingtoncourt@burlington.ca or by visiting  www.haltoncourtservices@burlington.ca

Recreation Services and Facilities

City of Burlington indoor recreation facilities will close, and all programs are cancelled. Recreation Services staff are contacting user groups, renters and program participants affected by these changes. Residents are asked to please be patient during this time as it will take two to four weeks for staff to process the large volume of cancellations.

Those who paid using a credit card will receive a pro-rated refund to their card where possible. This applies to rentals and program participants. All other payment methods will receive a credit to their recreation account.

Cheque refunds can be requested by emailing liveandplay@burlington.ca. Please be sure to include your full mailing address in your request. Individuals with questions can follow up with their sport provider or user group or call Recreation Services customer service at 905-335-7738.

Residents are encouraged to remain active by accessing outdoor recreation opportunities such as walking/biking on trails or visiting parks and playgrounds. Residents can also take the Outdoor Winter Play Challenge and see how many free activities they can complete by Feb. 19, 2021. Learn more at burlington.ca/playoutside. Options to stay active at home are available online at burlington.ca/activeathome.

Rotary Centennial Pond is open for skating, however all users must pre-register and complete the online screening at burlington.ca/screening. Capacity on the rink is 25 people. Please follow our social media channels and website for updates.

Roads, Parks and Forestry

Services provided by the Roads, Parks and Forestry Department will continue as needed. Residents with questions or issues can email RPF@burlington.ca or call 905-333-6166.

Quick Facts:

MAYOR MEED WARD’S TAKE:

I support additional measures to curb the spread of COVID-19 and appreciate that the Province listened to our voices (and those of others) calling for capacity limits based on size, including for big box stores, supermarkets and malls. Essential services will remain open, with restrictions.

What has changed in the last few days is the need to look at health indicators beyond a single public health unit as we have in the past, especially for hospital capacity. We will continue to make decisions based on health evidence, and adapt quickly in light of new information that can change daily, sometimes hourly.

Having recently spoken with the President/CEO of Joseph Brant Hospital, we’re supporting communities around us, so it’s critical to bring the numbers down across the entire GTHA region.

It’s also clear the current measures in lockdown/grey areas are not sufficient – their numbers are not coming down. More needs to be done to stop the spread at source. New measures must be effective, enforced and based on health evidence. More must be done to protect long-term care homes, essential workers, and improve workplace safety.

The City of Burlington is an essential service and is prepared to enter the Province’s shutdown. Our staff will continue to work from home serving residents, and we have established safety protocols for those staff required to be on site.

I remain grateful to our residents and businesses who’ve followed health advice to keep yourselves and others healthy. Your efforts are working, and we will continue to do our part to assist regions around us.

RELATED LINKS:

PLEASE NOTE: To stay updated on what the City of Burlington is doing regarding COVID-19, please visit the dedicated pages burlington.ca/coronavirus (and subscribe) and bit.ly/mayormeedwardCOVID19updates, and our Frequently Asked Questions (FAQ) page — bit.ly/COVID19BurlingtonFAQ that are updated as new information becomes available.

A consolidated page for information and updates on the work of the provincial Ministers’ COVID-19 Vaccine Distribution Task Force is available at bit.ly/COVIDVaccineUpdates.

A Burlington COVID-19 Task Force has been created to help support our community through this unprecedented emergency — updates will be provided at burlington.ca/COVID19taskforce.

To report an incident of non-compliance with provincial emergency orders, please contact the Halton Regional Police Service COVID-19 Hotline: 905-825-4722.

We’ve also created a dedicated page to feature the local organizations and businesses that have inspired us during the COVID-19 pandemic by taking action to support our community in new and creative ways — head to bit.ly/covidwallofinspiration.

HELPFUL RESOURCES & RELATED LINKS:

*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Phone: 905-335-7607
Email:  mayor@burlington.ca

Media Specialist: John Bkila
john.bkila@burlington.ca
905-335-7600