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Some city services set to resume as Burlington moves to level red in provincial COVID-19 framework on Feb. 16 at 12:01 a.m.

Burlington Moves to Red COntrol ZOne Feb 2021

*Please see below a news release issued by the City of Burlington.

Burlington, Ont. — Feb. 12, 2021 — The City of Burlington is preparing to resume some city services and programs following an announcement today by the provincial government that Halton Region, including the City of Burlington, will move to level red in the Province’s COVID-19 framework, effective Tuesday, Feb. 16 at 12:01 a.m.

A complete list of the public health and workplace safety measures for each zone under the colour-coded response framework is available at the Province of Ontario’s website.

Under level red, the city services listed below will be delivered as follows:

Burlington TransitBurlington Transit will continue to run as scheduled including specialized transit. The transit terminal at 430 John St. will remain open to provide PRESTO services including SPLIT passes. Presto services are available at Shoppers Drug Mart or online at

Transit schedules are available online at to download and print, via Google Maps, Apple Maps and using

City HallBeginning Monday, Feb. 22, the Service Burlington counter at City Hall, at 426 Brant St., will be open to the public to offer in-person payments for the following services:

  • Parking permits and tickets
  • Property taxes
  • Freedom of Information requests
  • Garbage tags
  • Dog licenses
  • Property information requests
  • Recreation services.

The counter will be open from 8:30 a.m. to 4:30 p.m., Monday to Friday. Anyone entering City Hall must wear a mask or face covering unless exempted from by the Mandatory Mask Bylaw. Residents are asked to bring and wear their own masks.

Payment methods accepted
At this time, customers can use debit or credit card payments for all payments except property taxes. Customers can pay property taxes by debit or cheque. If cash is the preferred method of payment for property taxes, please visit your bank to make the payment.

Residents can also use the drop box outside City Hall, located at the Elgin Street entrance for cheque payments, letters, or small packages.

Marriage Licencing and Commissioning

Service Burlington will continue to offer marriage licences and commissioning services by appointment. Please visit or call 905-335-7777 to book your appointment.

Other ways to contact us

Residents can also visit to access a variety of City services online.

Service Burlington is available to answer questions by phone, Monday to Friday between 8:30 a.m. and 4:30 p.m. at 905-335-7777 or by email at

Halton Court Services – Provincial Offences OfficeCourt administration counter services at 4085 Palladium Way will remain open from 9 a.m. to 1 p.m., Monday to Friday. Visitors to the courthouse must self-screen using the provincial e-screening application at and wear a mask or face covering.

Telephone payments are available at 905-637-1274, from 8:30 a.m. to 4:30 p.m., Monday to Friday. Many online services are also available by email at or online at Halton Court Services.

Recreation, Community & Culture Services and FacilitiesPrograms and services will be gradually re-opened to ensure safety for staff and participants. Programs will be phased in over the coming weeks as staffing and resources are secured, and facilities are reopened.

An announcement will be made once recreation services and programs are ready for registration. Follow @BurlingtonParksRec on Facebook and @Burl_parksandrec on Twitter for updates.

Outdoor winter activities in service include:

  • Outdoor skating at Rotary Centennial Pond (1340 Lakeshore Rd.) and the artificial rink at Hidden Valley Park, (1137 Hidden Valley Rd.). Pre-registration is required.
  • Disc golf at Tyandaga Golf Course (1265 Tyandaga Park Dr.)
  • Outdoor tennis and pickleball at Leighland Park (1200 Leighland Rd.) and Optimist Park (2131 Prospect St.)
  • Toboggan hills – choose from five locations across the city
  • Outdoor Play Challenge is running until Feb. 28, 2021
  • Play Equipment Lending is still available at Brant Hills Community Centre with online reservation and curbside pick-up

For more information about all activities, visit For information about the Play Equipment Lending program, visit

Roads, Parks & ForestryServices provided by the Roads, Parks and Forestry Department will continue as needed. Residents with questions or issues can email or call 905-333-6166.


I know our residents and businesses will welcome this announcement by the Province that Halton can safely begin to reopen on Tuesday in the Red-Control zone. This reopening comes with restrictions and stringent protocols to ensure the health and safety of everyone in our City. We will continue to be guided in our decisions by physical health, mental health, social and economic considerations.

For specific questions about City services and programs, please visit and for what it means for your business or service, please connect directly with your Member of Provincial Parliament.

PLEASE NOTE: To stay updated on what the City of Burlington is doing regarding COVID-19, please visit the dedicated pages (and subscribe) and, and our Frequently Asked Questions (FAQ) page — that are updated as new information becomes available.

A consolidated page for information and updates on the work of the provincial Ministers’ COVID-19 Vaccine Distribution Task Force is available at

Halton Region has also created a dedicated COVID-19 Vaccine webpage for up to date information on the status of our COVID19 vaccination program.

A Burlington COVID-19 Task Force has been created to help support our community through this unprecedented emergency — updates will be provided at

To report an incident of non-compliance with provincial emergency orders, please contact the Halton Regional Police Service COVID-19 Hotline: 905-825-4722.

We’ve also created a dedicated page to feature the local organizations and businesses that have inspired us during the COVID-19 pandemic by taking action to support our community in new and creative ways — head to



*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Media Specialist: John Bkila