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Burlington Redesigns its Services to keep City Staff and Residents safe as the Province Eases some COVID-19 Restrictions

COVID19-Service Redesign

*Please see a media release below issued by the City of Burlington.

Burlington, Ont. — May 27, 2020 — As the Provincial government eases some of the COVID-19 restrictions, the City of Burlington is redesigning its services to ensure they can resume safely for staff and residents.

When announcements are made by the Province about activities and spaces that can re-open, the City’s service redesign strategy carefully determines which new policies and protocols need to be in place to prioritize the community’s health and safety. The City must also wait for accompanying regulations to be made public by the Province, which will guide how we deliver services.

As City services resume, the delivery of these services will look different than it did before the pandemic.

We ask for your patience and understanding as the City works to ensure it has resources and procedures in place that align with Provincial regulations and the latest guidance from Halton Region public health to prevent the spread of COVID-19. The resumption of City services is something everyone is looking forward to, but we must continue to do it slowly and carefully with the right precautions.

Over the coming days and weeks, as more announcements are made by the Province, the City will update the public on our new services. We have created a dedicated space online where residents can get information on what’s opened, what’s closed and what services look like, at We have organized this information under “What’s re-opened” to help residents rediscover the services and activities that have resumed.

The City also recently launched a new online Community Resources Data Hub to provide the public with open access to the latest COVID-19 information, data and interactive maps, including daily case updates, locations for local grocery stores, restaurants, food banks, and more.

“For every stage of the Province’s phased-in approach to reopening, each City service area will be examined and redesigned to ensure the service can be delivered in a way that protects the health and safety of City staff and residents. In some cases, where there is significant financial, service, policy or community impacts, the changes to the service design will require approval from City Council. In other cases, the service redesign changes may involve public health modifications. The delivery of City services will look and feel different, but we’ll take the first steps together to navigate these new important safety measures.” — Tim Commisso, City Manager, City of Burlington

What’s re-opened?

Amenities and spaces that have recently re-opened, include:

  • Basketball hoops in parks;
  • Benches and picnic tables in parks – please note these amenities are not being sanitized;
  • BMX cycling area at Nelson Park;
  • Community gardens – open to residents to have reserved a plot for 2020;
  • Leash-free dog parks;
  • Multi-use sports fields – open for use by members of the same household (fenced/locked fields are not available for use);
  • Parking lots in City parks (Lowville park continues to be closed);
  • Skate parks at Maple Park, Nelson Park and Norton Park;
  • Tennis courts at Leighland Park, Optimist Park, Brant Hills Park, Millcroft Park and Palmer Park;
  • Tyandaga Golf Course.

At re-opened amenities, residents are reminded to continue to be vigilant about public health practices and provincial directives to reduce the spread of COVID-19, including:

  • Maintaining 2 metre physical distance from anyone you don’t live with;
  • Gathering in groups of 5 or fewer;
  • Staying home if you feel sick;
  • Washing and sanitizing hands before and after using these areas.

Quick Facts

  • City amenities and spaces that continue to be closed, include:
    • playgrounds and play structures (e.g. swings, slides, climbers)
    • outdoor exercise equipment
    • public washrooms
    • City facilities, including City Hall, recreation centres, arenas and swimming pools
  • Report CM-12-20, about the City’s service redesign strategy, is available online

Burlington is ranked as Canada’s best community and best place to raise a family. It is a City where people, nature and businesses thrive. As residents continue to rediscover many of their favourite spaces and activities in the city, City services may look different as we work to stop the spread of COVID-19. The City’s commitment to providing the community with essential services remains a priority. Sign up to learn more about Burlington at and download the free City of Burlington app.


The way we operated our facilities and offered programs in the past has been permanently changed due to the COVID-19 pandemic – our Burlington will be a different one when we are through this, and many of these changes will be positive ones.

It’s important to note, as the Province continues to announce re-openings and the easing of restrictions, it’s not a one size fits all for municipalities. Burlington will determine the best way to protect the health and safety of our residents and act accordingly. Our city is in a crucial moment of this pandemic right now. We’ve had some positive news, largely thanks to the protective efforts that were put, and continue to be, in place, so we cannot afford to slide back now.

We must continue to be vigilant and make the smart decisions to ensure Burlington gets through this.

PLEASE NOTE: To stay updated on what the City of Burlington is doing regarding COVID-19, please visit the dedicated pages (and subscribe) and, and our Frequently Asked Questions (FAQ) page — that are updated as new information becomes available.

A Burlington COVID-19 Task Force has been created to help support our community through this unprecedented emergency — updates will be provided at

To report an incident of non-compliance with provincial emergency orders, please contact the Halton Regional Police Service COVID-19 Hotline: 905-825-4722.

We’ve also created a dedicated page to feature the local organizations and businesses that have inspired us during the COVID-19 pandemic by taking action to support our community in new and creative ways — head to


*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist.

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Media Specialist: John Bkila