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Burlington Hosts Second COVID-19 Tele-Town Hall: April 14 from 7 to 9 p.m.

COVID19_Telephone Town Hall

*Please see the release below issued by the City of Burlington.

Burlington, Ont. — April 6, 2020 — On Tuesday, April 14, the City of Burlington will hold a second telephone town hall to provide updates about what the City is doing to protect the health and safety of our community and to address concerns from the public related to COVID-19. To assist in answering as many questions from the public as possible, the town hall has been extended to two hours and will take place between 7 and 9 p.m.

The two-hour town hall will be hosted by Mayor Marianne Meed Ward and provide the public with an opportunity to hear from a panel of leaders confirmed to date including:

  • Members of City Council
  • City Manager Tim Commisso and senior staff
  • MP for Burlington, the Honourable Karina Gould
  • MP for Oakville-North Burlington, Pam Damoff
  • MPP for Burlington, Jane McKenna
  • MPP for Oakville-North Burlington, Effie Triantafilopoulos
  • President and CEO of Joseph Brant Hospital, Eric Vandewall
  • Fire Chief, Dave Lazenby

How to Participate

Residents who would like to participate in the town hall can do so in the following ways:

  1. Register in advance: Burlington residential phone numbers will be randomly selected to be part of the telephone town hall. Residents who would like to be added to the telephone call list can email by the end of day April 13.
    • Please note: if you registered for the previous town hall (held on March 26), you are not required to register your phone number a second time.
  2. Join by telephone: Anyone who does not receive a telephone invitation can call 1-800-231-0276 at 7 p.m. on Tuesday, April 14 to join the town hall. For those individuals calling in, please be advised more than one attempt may be required due to the high volume of traffic on the phone lines. If the first call does not connect, please hang up and dial the 1-800 number again.

Once the call begins, a moderator will provide participants with instructions for how to submit their questions to the leadership panel.

Any questions not answered within the two-hour call will be posted, with answers, to the City’s website at, along with an audio file and full transcript of the call.


  • On March 26, 2020, more than 4200 members of the public participated in the first COVID-19 telephone town hall hosted by the City. An audio recording and full transcript from the March 26 town hall are available online at Answers to all of the questions asked by the public during the town hall, including many the leader panel was not able to get to due to time constraints, are also posted.
  • Reminder: Service Burlington Available — As part of the City’s response to the COVID-19 pandemic, the City of Burlington continues to maintain our essential services and those services that provide direct support to keep our residents and staff safe. The City of Burlington has suspended all City-run spring programs and extend the closure of all recreation facilities, parks, playgrounds, sports fields and City administration facilities to the end of June. During this time, ServiceBurlington remains available to respond to community questions and requests for essential services.
  • Contact ServiceBurlington by phone at 905-335-7777, by email at or online


Our first Tele-Town Hall was a big success with more than 4,000 listeners and nearly 300 questions entered into the queue. We have decided to host a second event and extend it to two hours because information is changing, and we’ve seen it was a valuable way for residents to get answers from a broad range of experts. We’re also collecting your questions and ensuring answers are posted on This unprecedented situation changes daily, with the medical advice and government directives also being updated frequently – there’s a lot of information coming at you. These Tele-Town Halls are but one way we can ensure you stay informed as we continue our efforts to slow down the spread of COVID-19.

PLEASE NOTE: To stay updated on what the City of Burlington is doing regarding COVID-19, please visit the dedicated pages (and subscribe) and, and our Frequently Asked Questions (FAQ) page — that are updated as new information becomes available.

A Burlington COVID-19 Task Force has been created to help support our community through this unprecedented emergency — updates will be provided at

To report an incident of non-compliance with provincial emergency orders, please contact the Halton Regional Police Service COVID-19 Hotline: 905-825-4722.


*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Media Specialist: John Bkila