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City of Burlington to Redesign its Website to Improve User Experience

City Website Modernization Project

*Please see below a news release issued by the City of Burlington.

Burlington, Ont. — Aug. 26, 2021 — The City of Burlington will begin the process to redesign and modernize our website to make it easier for residents and visitors to find information, better navigate the site and access online services.

From Sept. 7-20, residents will have the first opportunity to provide feedback into the redesign at getinvolvedburlington.ca/web-redesign. Another opportunity for feedback is expected to occur in the spring of 2022.

“We are very excited to begin the process of redesigning our website and to engage with residents. We look forward to hearing from the community to provide input about what’s important to them when visiting our site. More and more, our website is the becoming the city’s ‘front door’ which links residents to updated information and direct access to digital city services. Having residents engaged will help create the best possible online customer experience.” — City Manager Tim Commisso, City of Burlington

The redesign will also allow the City to continue to meet the accessibility standards required by the Province of Ontario and develop a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device you’re reading it on.

The redesign will include a review of burlington.ca, burlingtontransit.ca and calendar.burlington.ca to design one seamless site. These sites were launched in 2015 and there have been no major updates since that time.

The multi-phased redesign, which will continue into 2022, will be guided by the feedback we receive from residents and visitors to the site.

Check getinvolvedburlington.ca for up to date information on engagement opportunities.

A redesign of the City’s website was originally scheduled to be done following completion of the City’s One Brand Project. The One Brand project is currently on hold until 2022 due to the COVID-19 pandemic. In the meantime, it was determined that a redesign should go forward now to modernize the website and improve the user experience.

Quick Facts:

  • In 2020, burlington.ca reached over 1 million unique visitors
  • Top pages visited in 2020:
    • Main page
    • Careers pages
    • Coronavirus page
    • Live and Play page (recreation activities)
  • More than half of all burlington.ca visitors view our site on a mobile device

Links and Resources:

*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Phone: 905-335-7607
Email:  mayor@burlington.ca

Media Specialist: John Bkila
john.bkila@burlington.ca
905-335-7600