Newsletter Signup

City of Burlington to Redesign its Website to Improve User Experience

City Website Modernization Project

*Please see below a news release issued by the City of Burlington.

Burlington, Ont. — Aug. 26, 2021 — The City of Burlington will begin the process to redesign and modernize our website to make it easier for residents and visitors to find information, better navigate the site and access online services.

From Sept. 7-20, residents will have the first opportunity to provide feedback into the redesign at Another opportunity for feedback is expected to occur in the spring of 2022.

“We are very excited to begin the process of redesigning our website and to engage with residents. We look forward to hearing from the community to provide input about what’s important to them when visiting our site. More and more, our website is the becoming the city’s ‘front door’ which links residents to updated information and direct access to digital city services. Having residents engaged will help create the best possible online customer experience.” — City Manager Tim Commisso, City of Burlington

The redesign will also allow the City to continue to meet the accessibility standards required by the Province of Ontario and develop a ‘mobile responsive website.’ A responsive website means whether a visitor to the site is coming from a laptop, tablet or phone, the website automatically changes to fit the device you’re reading it on.

The redesign will include a review of, and to design one seamless site. These sites were launched in 2015 and there have been no major updates since that time.

The multi-phased redesign, which will continue into 2022, will be guided by the feedback we receive from residents and visitors to the site.

Check for up to date information on engagement opportunities.

A redesign of the City’s website was originally scheduled to be done following completion of the City’s One Brand Project. The One Brand project is currently on hold until 2022 due to the COVID-19 pandemic. In the meantime, it was determined that a redesign should go forward now to modernize the website and improve the user experience.

Quick Facts:

  • In 2020, reached over 1 million unique visitors
  • Top pages visited in 2020:
    • Main page
    • Careers pages
    • Coronavirus page
    • Live and Play page (recreation activities)
  • More than half of all visitors view our site on a mobile device

Links and Resources:

*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

Receive new post notifications by email

Leave a Comment

Your email address will not be published. Required fields are marked *

Here are guidelines before you comment, and our expectations before we will post:

  • Be civil. Would you speak this way to a good friend? If not, rewrite.
  • Focus on the issues. Build your argument and make your case in support of your opinion from facts, research or other sources. That way we can all learn. “I disagree with so-and-so because…” is fine; “So-and-so is naïve/stupid  for thinking the way he/she does and here’s why…” is not acceptable.
  • Don’t make personal attacks. Don’t assume motives of those you disagree with, make unfounded allegations, spread rumours, or engage in any other behaviours that would discourage you from participating if someone said this to, or about, you. The Golden Rule applies: Do unto others as you would have done to you. We will edit or not post comments with this type of content.
  • Say it once: When comments from the same individual or individuals become repetitive, going over ground already stated, we reserve the right to close commenting.
  • Use your full, and real, name. If wish to make a comment in public, we expect you will publicly stand behind it with your name. If you don’t want to publicly reveal your name, that’s fine; you are always welcome to share your thoughts with me privately via my email below. I welcome and consider all feedback in making decisions for the community.
  • Have fun, consider and learn. Share your views and read those of others. May we all benefit from a healthy exchange of ideas, and learn a little more about the people in our community, what you think, and what’s important to each of you. You may end up changing your mind about an issue; even if you don’t, we hope everyone will gain a greater understanding of why people have different perspectives.

Newsletter Sign Up

Phone: 905-335-7607

Media Specialist: John Bkila