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City of Burlington Offers a Variety of Service Options Including In-Person, Online, Email or Phone


*Please see below a news release issued by the City of Burlington.

Burlington, Ont. — Jan. 17, 2023 — No matter what city service you are looking for during the construction to revitalize City Hall, the City of Burlington is ready to help with a variety of service options, including in-person, online, email, or phone. Now, in addition to in-person service at Service Burlington, members of the public can visit the Development Services counter in its temporary location on the second floor of City Hall, at 426 Brant St., Monday to Friday between 8:30 a.m. and 4:30 p.m.

Choose the in-person option that works best for you.

Service Burlington

Visit Service Burlington at its temporary location on the third floor of 390 Brant St., beside City Hall, for services related to:

  • tax payments
  • commissioning
  • marriage licenses
  • parking permits
  • parking tickets
  • registration for City programs
  • general information

Development Services counter

Visit the Development Services counter at its temporary location on the second floor of City Hall for services related to:

  • pre-building permits
  • building permits
  • zoning clearance
  • the Committee of Adjustment
  • business, personal, lottery and liquor licenses
  • pool permits
  • sign permits

Other ways to connect with us


Call Service Burlington at 905-335-7777 Monday to Friday, from 8:30 a.m. to 4:30 p.m.


Send us an email at


Visit Service Burlington in its temporary location on the third floor of 390 Brant St, beside City Hall, or visit the Development Services counter in its temporary location on the second floor of City Hall. The bus terminal at 430 John St. and recreation facilities are also open and ready to serve you.

Some in-person Service Burlington services such as marriage licences and commissioning require an appointment. Visit or call 905-335-7777 to arrange a time.


You can connect with us virtually via Microsoft Teams. Call 905-335-7777 to set up a time.


Visit us at

Burlington is a city where people, nature and businesses thrive. Sign up to learn more about Burlington at and follow @CityBurlington on social media.

Quick Facts

  • Many City services are also available online at
  • The average wait time to answer phone calls to 905-335-7777 is five seconds or less.

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A Better Burlington began in 2006 after my neighbours said they felt left out of city decisions, learning about them only after they’d been made. As journalist for 22 years, I thought “I can do something about that” and a website and newsletter were born. They’ve taken various forms and names over the years, but the intent remains: To let you know what’s happening at City Hall before decisions are made, so you can influence outcomes for A Better Burlington. The best decisions are made when elected representatives tap the wisdom of our community members, and welcome many different perspectives.This site allows residents to comment and debate with each other; our Commenting Guidelines established in 2016 aim to keep debate respectful. Got an idea or comment you want to share privately? Please, get in touch:

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