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City launches redesigned website to improve user experience

Website_Redesign_Launch

*Please see below a news release issued by the City of Burlington.

The City of Burlington launched a redesigned burlington.ca website to make it easier for residents and visitors to find information and access online services. This modernized site now includes burlingtontransit.ca and our calendar in one convenient location. Since the original website launched in 2015, there has been significant changes in technology.  It was important burlington.ca stay current and offer the type of online services residents expect.

“The City is focused on improving our customer experience across all our services areas for residents, businesses and visitors to Burlington. Our new website, along with upcoming customer counter changes at City Hall, are designed to make interactions easier and better for everyone on-line and in-person. The website offers a convenient way for people to connect with us and find out more about our services. No major updates to the website were made since launch in 2015 and we knew we had to modernize the online experience to better serve our community. We provided engagement opportunities on our web redesign concepts and City staff worked hard to create a seamless website, so you can better access what you need.” – Tim Commisso, City Manager

The redesign focused on inclusive design, which means anybody using different devices can use the site. Whether accessing burlington.ca from a laptop, tablet or phone, the website will automatically change to fit the device you’re reading it on which offers a better user experience on all devices. The redesigned website has voice search capability.  Residents can enter a search term by voice rather than type it. There is also a significant reduction and reliance on PDF documents and a focus on accessible alternatives. The redesign achieves a more accessible website which follows a path to meet accessibility standards as required by the Province of Ontario.

What’s New: Online enhancements to burlington.ca include:

  • More powerful search tools
  • Easier self-serve online applications
  • Over 1/3 of webpages removed and creation of 16 new Service area sections to better organize and find information
  • Upgraded news and notices tools to better refine searches, stay up to date, and get the latest details on what’s happening in Burlington including on development applications, construction projects and festivals and events
  • Enhanced how-to and FAQ sections to make finding information easier
  • Separation of calendar views into: a Council and Committees calendar and a Calendar of Events (community calendar) making it easier to find and subscribe to the events you need
  • Trending search results displayed on the homepage
  • New microsite for Halton Court Services found at haltoncourtservices.ca and on burlington.ca homepage
  • New microsite for Burlington Transit found on burlington.ca, making it easier to plan a trip and get transit information.

How to engage with the new website

Residents can subscribe to newsfeeds, calendars and webpages for the latest on the topics and services they want to know about. Visit burlington.ca/subscribe to view our upgraded subscription options and see existing subscriptions you may have.

If you would like to provide feedback or report any issues with the new site, please visit burlington.ca/feedback. Your feedback is important. The City appreciates the public’s patience as we continue to update our webpages and site.

There was public engagement with residents who shared the overall themes they wanted to see on the new website. These themes were prioritized and included in the online enhancements. Through surveys and polls, residents continue to tell the City that our website is one of the top channels they use to find out about City programs, services and initiatives.

Burlington is a city where people, nature and businesses thrive. Sign up to learn more about Burlington at burlington.ca/subscribe and follow @CityBurlington on social media.

Quick Facts

  • In September 2021, residents had their first opportunity to provide feedback into the web redesign with web navigation testing engagement
  • In January 2022, homepage redesign options were presented to residents for selection
  • In 2020 and 2021, burlington.ca reached over 1 million annual users and on average has between 5-10k visitors daily
  • Through surveys and polls, residents continue to share the City website is one of the top channels they use to find out about City programs, services and initiatives
  • Top pages visited on burlington.ca in 2021·
    • Careers pages
    • Live and Play page (recreation activities)
    • Swimming page
    • Coronavirus page
    • Halton Court Services page
  • More than half of all burlington.ca visitors view our site on a mobile device
  • The web redesign work included a review of burlington.ca, burlingtontransit.ca and burlington.ca/calendar to design one easy to use website. These sites were launched in 2015 and there have been no major updates since that time.
  • A redesigned website helps meet a goal in the City’s Vision to Focus plan of ‘Delivering Customer Centric Services with a Focus on Efficiency and Technology Transformation.’
  • 1 in 7 people in Ontario has a disability. That’s almost 2 million Ontarians. By 2036, that number will rise to 1 in 5 as people age.

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Administrator

Administrator

A Better Burlington began in 2006 after my neighbours said they felt left out of city decisions, learning about them only after they’d been made. As journalist for 22 years, I thought “I can do something about that” and a website and newsletter were born. They’ve taken various forms and names over the years, but the intent remains: To let you know what’s happening at City Hall before decisions are made, so you can influence outcomes for A Better Burlington. The best decisions are made when elected representatives tap the wisdom of our community members, and welcome many different perspectives.This site allows residents to comment and debate with each other; our Commenting Guidelines established in 2016 aim to keep debate respectful. Got an idea or comment you want to share privately? Please, get in touch:

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Phone: 905-335-7607
Email:  mayor@burlington.ca

Media Specialist: John Bkila
john.bkila@burlington.ca
905-335-7600