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Take the Online Survey for Burlington’s Review of Some of its Services


Please see below a media release issued by the City of Burlington.

Burlington, Ont. — Oct. 23, 2019 — The City of Burlington is looking for resident feedback to assist in the review of loose leaf collection, winter maintenance (snow removal) and pre-building permit development approval process.

As part of the reviews, the City would like to hear from residents about their satisfaction with these services. Public input will be considered in the development of the final recommendations.

The online survey will be open until Nov. 4, 2019 and can be found at

This engagement will incorporate the “voice of the customer” and will help shape the consultant’s recommendations so it’s important for people to complete the online surveys. The City has always worked hard to deliver efficient, cost-effective and highly valued services to residents.” — Tim Commisso, City Manager

The City was approved for up to $250,000 in funding from the Province of Ontario’s Audit and Accountability fund, to conduct independent third-party reviews to find efficiencies while protecting important front-line services.  The City is also reviewing the delivery of their corporate fleet as part of these monies.

The consultant’s final report will be delivered to the Province by Dec. 31, 2019.

Links and Resources


We’re always looking for ways to make our operations at the City more efficient without sacrificing the high-quality of services our residents expect. Hearing from you on what works and how we can improve is one of the most important things we can do in our work towards keeping Burlington the best community in Canada to live in and raise a family. We will always work to improve at the City while being fiscally responsible.

*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist.

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1 thought on “Take the Online Survey for Burlington’s Review of Some of its Services”

  1. Peter Bruce Edwards

    I was disappointed in the leaf collection survey. As I see it, it was pointedly a push poll, designed to influence responders to report negative reactions to the loose leaf program. What is the point of asking for public feedback if the survey creators are trying to define the outcome? Answer? Pay lip service to the exercise.

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