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Service Burlington Counter at City Hall to Open for In-Person Payments: Online Payments and Services also Continue to be Available


*Please see a media release below issued by the City of Burlington.

Burlington, Ont.—July 16, 2020 — Beginning Monday, July 20, the Service Burlington counter at City Hall, at 426 Brant St., will be open to the public to offer in-person payments for the following services:

  • Parking permits and tickets
  • Property taxes
  • Freedom of Information requests
  • Garbage tags
  • Dog licenses
  • Property information requests
  • Recreation services.

The counter will be open from 9 a.m.-3:30 p.m., Monday-Friday.

Service Burlington will continue to offer marriage licenses and commissioning services by appointment.  Please call Service Burlington at 905-335-7777 to schedule.

Anyone entering City Hall must wear a mask or face covering unless exempted from by the Mandatory Mask Bylaw.  Residents are asked to bring and wear their own masks.

Payment methods accepted

At this time, customers can use debit or credit card payments for all payments except property taxes.  Customers can pay property taxes by debit or cheque. If cash is the preferred method of payment for property taxes, please visit your bank to make the payment. Residents can also use the drop box outside City Hall, located at the Elgin Street entrance for cheque payments, letters, or small packages.

Health and Safety procedures for visiting City Hall in person

To protect the health and safety of staff and residents and prevent the spread of COVID-19, visitors to City Hall will see a number of precautions in place, including:

  • One entrance to City Hall through the Elgin Street doors only, exit will be through the doors facing Brant Street
  • COVID-19 screening questions
  • Plexiglass screens at the counter
  • Floor markings to support physical distancing requirements of no less than 2m
  • Signage to assist with the number of visitors at one time and the movement of visitors through the main floor. Maximum of four people being served in City Hall at one time
  • Visitors must wear a non-medical face covering unless exempted from by the mandatory mask bylaw – please bring your own mask.

Online Services

While all other customer service counters within City Hall, including planning, building and the Clerks Department, remain closed at this time, the City encourages businesses and residents to use its online services:

Quick Facts:

  • Property owners visiting City Hall to pay property tax bills are reminded payment of the April and August installments can be made up to Aug. 31, 2020, with no late payment charges in response to the COVD-19 pandemic. Property owners experiencing financial hardship may enroll in a monthly pre-authorized payment plan. This plan will provide withdrawals from Aug. 1 to Dec. 1 to pay the remaining 2020 property taxes (April, August and October installments). No penalty or interest will be charged to taxpayers enrolled in this plan. The deadline to enroll is July 27. For more information or help setting up a pre-authorized tax payment plan, email or call 905-335-7750.
  • In an effort to continue to protect the health and safety of the community and stop the spread of COVID-19, Burlington City Council unanimously approved a temporary bylaw to masks or face coverings mandatory in enclosed public places in Burlington. The new mask bylaw takes effect on July 20 and expires on Sept. 30, 2020 unless extended or revoked by City Council.
  • Additional information about the new mask bylaw is available at

Burlington is ranked as Canada’s best community and best place to raise a family. It is a City where people, nature and businesses thrive. As residents continue to rediscover many of their favourite spaces and activities in the city, City services may look different as we work to stop the spread of COVID-19. The City’s commitment to providing the community with essential services remains a priority. Sign up to learn more about Burlington at and download the free City of Burlington app.


We look forward to welcoming people safely back to City Hall, starting with in-person payments and gradually adding more services over time. Digital options will still be available for those who find that more convenient.

PLEASE NOTE: To stay updated on what the City of Burlington is doing regarding COVID-19, please visit the dedicated pages (and subscribe) and, and our Frequently Asked Questions (FAQ) page — that are updated as new information becomes available.

A Burlington COVID-19 Task Force has been created to help support our community through this unprecedented emergency — updates will be provided at

To report an incident of non-compliance with provincial emergency orders, please contact the Halton Regional Police Service COVID-19 Hotline: 905-825-4722.

We’ve also created a dedicated page to feature the local organizations and businesses that have inspired us during the COVID-19 pandemic by taking action to support our community in new and creative ways — head to


*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Phone: 905-335-7607

Media Specialist: John Bkila