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Burlington Moving Forward with City Service Redesign Strategy After Council Approval at Special Meeting


At a Special Council Meeting on May 14, council unanimously approved moving forward with the City of Burlington service redesign strategy and changes and modifications to service redesign interim programs.

Also, at the CSSRA Committee held earlier in the day, City Manager Tim Commisso and staff from Burlington’s Leadership Team gave Council a COVID-19 verbal updates on the Emergency Control Group, as well as legislative, human resources, financial impact, economic local business impact, and strategy, risk and accountability updates.

Please click the link for the PDF staff presentation, available from pages 9-34: COVID-19 Update Presentation by City Leadership Staff_CSSRA Committee_May 14.

City of Burlington service redesign strategy

Council voted:

  • to receive and file city manager’s office report CM-12-20 with presentation – Service Redesign Strategy – presented by Executive Director Strategy, Risk & Accountability as detailed in Appendix A; and
  • Direct the City Manager to bring service re-design interim modifications to committee, as required, in accordance with the criteria described in “governance and decision-making” contained within the Service Re-design Strategy as detailed in Appendix A.


Service re-design interim program changes and modifications

Council voted to:

  • Direct the City Manager to proceed with implementing the interim service delivery program recommendations as outlined in Appendices A and B of city manager’s office report CM-13-20 related to summer 2020 recreation programming and Tyandaga Golf Course; and
  • Receive and file Appendix C of city manager’s office report CM-13-20 providing interim service delivery modifications approved by the Burlington Leadership Team, Emergency Control Group and/or service leads for Halton POA court services, park operations and community gardens; and
  • Direct the Chief Financial Officer to track and monitor the financial implications of the above service delivery program changes in the ongoing COVID-19 financial impact reporting to Council.



We’ve been asked by the public what we at City Hall are doing to cut costs to manage COVID-19. The scenarios staff outlined in their verbal updates and presentations outline this. We are not looking at the ability to run deficits to solve this — we can’t at the municipal level. In addition to all the measures we’ve taken, we’re asking out government partners to come to the table and help us by giving back our residents their tax dollars at the local level.

With respect to the redesign strategy and interim program changes and modifications: even when we resume services, those services won’t operate like how they had previously — it’s going to be a redesigned experience. We cannot operate what we had in play before, but we’re looking at redesigning so that we can offer something different for the future.

— Mayor Marianne Meed Ward


PLEASE NOTE: To stay updated on what the City of Burlington is doing regarding COVID-19, please visit the dedicated pages (and subscribe) and, and our Frequently Asked Questions (FAQ) page — that are updated as new information becomes available.

A Burlington COVID-19 Task Force has been created to help support our community through this unprecedented emergency — updates will be provided at

To report an incident of non-compliance with provincial emergency orders, please contact the Halton Regional Police Service COVID-19 Hotline: 905-825-4722.

We’ve also created a dedicated page to feature the local organizations and businesses that have inspired us during the COVID-19 pandemic by taking action to support our community in new and creative ways — head to


*Posted by John Bkila, Mayor’s Media and Digital Communications Specialist

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Media Specialist: John Bkila